【Detail Return Policy】
The return request is only valid within 7 calendar days after the date of receiving the item(s). We may request you to send us supporting photos showing all the defects or damages discovered.
Please keep the ORIGINAL package and the UNUSED item(s) if you are requesting to do replacement or refund.
- Returned items can only be exchanged with items of the same colour and product model in accordance with the original order.
- Deviation of color is not a valid reason for the guarantee return.
- If the items are delivered to your door and after quick inspection you would like our delivery crew to return your items to our warehouse immediately, a 300-350HKD return fee will be incurred on most items.
Please note that you have a legal obligation to take reasonable care of the item(s) while they are in your possession, and if you fail to do so we shall reserve the right to make a claim against you for compensation. We therefore recommend you to wrap your returned item(s) safely and securely to avoid damage in transit back to EMOH's showroom.